Unity3d store1/22/2024 Certain Assets may be governed by a Provider end user license agreement. In addition any Asset that you license from the Unity Asset Store that has been developed by Unity or that has been made available by third-parties ("Providers") that are not affiliated with Unity, will be subject to Unity's standard Unity Asset Store End User License Agreement ("EULA"), which is Appendix 1 to these Terms and which you accept as an integrated part of these Terms by checking the box indicating your acceptance of these Terms and/or registering as a user of the Unity Asset Store with a Unity ID or otherwise. Your use of the Unity Asset Store is governed by a legal agreement between you and Unity consisting of these Asset Store Terms of Service ("Terms") which you accept by checking the box indicating your acceptance of these Terms and/or registering as a user of the Unity Asset Store with a Unity ID or otherwise and the Controller-Controller Data Protection Addendum for Unity Asset Store found here. The Unity Asset Store (“Unity Asset Store”) is owned and operated by Unity Technologies SF ("Unity"). If a response is not received from the publisher at all, this is deemed inadequate support and further discussion is necessary.The “Unity Contracting Party”, the Unity legal entity that provides the Unity Asset Store is now Unity Technologies SF. Although the final refund decision lies with the publisher, they must provide their customers with the help they need using their asset. You can create a ticket with our support team who will be able to help and reach out to the publisher directly.Īll publishers are required by Unity to provide an adequate level of support for their asset. We welcome this as we continue to improve the If the asset you have purchased has been deprecated by the Unity team due to piracy, please contact us and we will provide you with a refund for this and Johnny: If you have not received a response from a publisher regarding issues you are having with their asset, please let us know. Thankyou for your feedback on the Asset Store process. If you obligate to the publisher to update and give support before any payment, believe me this site it's going to be better.Īgain I sell online, I always need to give support because I know if I don't do that I lose money for any kind of refund. What it's really annoying it's the fact that Unity doesn't have any clue of how deal with this or looks like doesn't even care of create a good store. I not longer have the interest of keep buying on Unity, I know there's another places with better support that sell also unity projects, and give refunds on any issue. I still don't hear anything from both publishers, I already have the direct email from both, and I send them a Email, I send them an invite to add me to Skype, but nothing, I'm really disappointed of how Unity deal with this, This are my first 2 purchases and none of them work, and no support or expectative of have a refund, I sell digital goods online, and I know how important it's have a good relationship with my buyers, but looks like here that doesn't exist. You now see a pop-up with the message, Your request has been submitted. Note: You must provide a reason for your request in the text box of at least 50 characters. Select a reason for your refund using the drop-down menu, and write a message giving further context to your request.If you are not having technical difficulties with the asset in question, click the blue Continue refund process button Note: the Refund Request option can take up to 30mins after your order is complete to appear. ![]() Click the three vertical dots to the right of the Open in Unity button > click Refund request.Click View Order Details to the right of the order containing the asset you want refunding.Click your initials (profile picture) in the top right corner of the page.If you require further support, please contact the asset publisher directly. Important: The below process only applies to refund requests that fall under exceptions described in the Asset Store EULA otherwise all sales are final and there will be no refund.
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